Privacy Policy

1. Overview

Apex Professional Institute, LLC ("Apex," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website, enrollment forms, and consultations, how we use it, and the choices you have. By using our website or enrolling in an Apex program, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, mailing address.
• Enrollment information: program of interest, employer, funding source (self-pay, employer reimbursement, GI Bill, agency training funds), and any documentation needed to process tuition assistance.
• Payment information: billing details processed securely through our payment processor, Stripe (see Section 4).
• Communications: messages you send us by email, phone, or contact form.
• Website usage data: pages visited, browser type, and general location, collected automatically through standard web analytics.

3. How We Use Information

We use the information we collect to:

• Process enrollment, payment, and cohort placement.
• Communicate about your program, scheduling, and account.
• Provide customer support and respond to inquiries.
• Send program updates and, where you've opted in, marketing communications about future courses.
• Comply with government contracting, GI Bill, or agency documentation requirements when applicable.
• Improve our programs, website, and student experience.

4. Payment Processing

All card and online payments made to Apex are processed by Stripe, Inc., a third-party payment processor. Apex does not store your full credit card number on our own systems. When you make a payment, your card details are transmitted directly to Stripe in accordance with Stripe's own privacy policy and security standards. We recommend reviewing Stripe's Privacy Policy to understand how Stripe handles payment data.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as Stripe (payments), our CRM/email platform, and our learning management system.
• Government agencies or workforce partners, only when required to process tuition assistance, GI Bill benefits, or agency-funded training on your behalf, and only with the documentation you've provided for that purpose.
• Legal or regulatory authorities, if required to comply with law, legal process, or to protect the rights and safety of Apex or others.

6. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

7. Data Retention

We retain personal and enrollment information for as long as needed to provide our services, maintain accurate academic and financial records, meet legal and contractual obligations (including government contract and audit requirements), and support alumni program participation.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. Some information may need to be retained for legal, financial, or contractual reasons even after a deletion request.

10. Children's Privacy

Apex's programs are designed for working professionals, career changers, and adult learners. Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

12. Contact Us

Questions about this Privacy Policy or how we handle your information can be directed to:

Apex Professional Institute, LLC
12815 Old Fort Road, Fort Washington, MD 20744
Phone: +1 (301) 900-5688
Email: [email protected]