Refund & Cancellation Policy

1. Refund Eligibility

Apex Professional Institute, LLC ("Apex," "we," "us") wants every student to enroll with confidence. For individual course and certification enrollments (PMP, CAPM, Leadership Development, Business Operations Training, and Professional Development Workshops):

• 7+ days before the cohort start date: Full refund to the original payment method.
• Within 7 days of the cohort start date: 50% refund, or full credit toward a future cohort of your choice.
• After the cohort begins: No cash refunds are issued. Students experiencing a documented medical or military-related emergency may request a transfer to a later cohort at our discretion.

2. Cohort Transfers

Students may request to move from one scheduled cohort to another at no charge, provided the request is made at least 3 business days before the original cohort's start date. Transfers are subject to seat availability in the receiving cohort.

3. Corporate & Government Contracts

Corporate cohort training and Government Contract Training Solutions are governed by the cancellation, payment, and refund terms specified in the individually signed proposal or contract, which take precedence over this general policy. Government engagements follow applicable procurement and contract vehicle terms.

4. Non-Refundable Items

The following are non-refundable once delivered or accessed:

• Official PMI or third-party certification exam fees paid directly to PMI or an exam provider.
• Printed materials, workbooks, or physical kits already shipped to the student.
• Executive Coaching sessions that have already taken place.

5. How to Request a Refund

To request a refund, cancellation, or cohort transfer, contact us directly with your name, enrollment date, and program:

• Email: [email protected]
• Phone: +1 (301) 900-5688

Approved refunds are issued to the original payment method within 5–10 business days.

6. Chargebacks & Disputes

We ask that students contact us directly before initiating a card dispute or chargeback — most billing questions can be resolved faster this way, and it helps us keep serving students without processing delays. We respond to all billing inquiries within 1–2 business days.

7. Contact

Apex Professional Institute, LLC
12815 Old Fort Road, Fort Washington, MD 20744
Phone: +1 (301) 900-5688
Email: [email protected]